Dishwasher installation in a finished kitchen

8 Steps To Choosing A Good Appliance Repair Company in Ottawa

Step 1: Licensing & Authorization

First of all, you should pay attention if a company you hire is licensed and insured. If they are not, it’s impossible to say for sure whether they repair your appliance or damage. Most home appliance repair companies have license numbers to be provided upon a request. It won’t be difficult to verify this information. The other important thing is to be factory authorized. It means that all repairmen went through the training course from the certified trainer on the appliance they are repairing.

Step 2: Level of experience & technical skills

The next step is to consider the experience of the company and the technical skills of its professionals when you choose. Frankly speaking, it’s not necessary to have many years of experience in the repair business but most important it learns every day. The older appliances are changed by other ones: newer and more contemporary emerge, new technologies are implemented in all of them. And thus, sometimes they are much different from the home appliances we had 10 or 15 years ago. Ask a representative of the company if its technicians go through education courses to be up to date with the latest technologies.

Step 3: Check online for reviews

The best people who can tell you about washer repair in Ottawa, dishwasher, dryer, refrigerator, range hood, microwave and Ottawa fridge repair repairmen are their customers. Another step is to verify the company’s rating with Google, Homestars, Yelp, Best in Ottawa and Facebook. Carefully study the reviews recorded on that websites. It will help you to choose the professional one. Appliance Star continues to boast an impressive 5-star service record with Homestars. Besides, it is always useful to read all reviews in different sources on the provided appliance repair services.

Step 4: Response pace

Another thing to consider is how fast they respond when a client calls in case of an emergency. This is crucial because you may need your damaged appliance repaired as soon as possible. But at the same time, you indeed have to wait for good service, but you shouldn’t have to wait for a week. Many companies as well as Appliance Star offer same-day appointments.

Step 5: Search by Appliance

When you search for appliance repair services, of course, you must be sure that a company provides repair services of your type, model and brand of the home appliance. You should proceed with caution when you call for repair, maintenance or installation. Take into consideration if a repair company has everything to support your home appliance, including spare parts from manufacturers to replace.

Step 6: Warranty

When you start looking for an appliance repair service, first of all, you should check if it’s still under warranty. In this case, you will be limited to factory-authorized companies. But if your appliance is not under factory warranty, it’s necessary to find a company, which provides a warranty on their services and the replacement parts as well. Our company offers a complete warranty from 3 months to one year. And pay attention to a Satisfaction guarantee (MUST BE) that will protect you if you are not satisfied with the job of a repairman and your expenses on the services provided will be reimbursed.

Step 7: Costs for Repair Services

Prices differ from one company to another. Thus, keep in mind that all costs must be reasonable and justified. You should pay for nothing. To our opinion, it’s impossible to receive quick, quality and cheap services at the same time. As a rule, you should choose the average market price for the services. By the way, Appliance Star offers reliable prices recommended by authorized companies and are adjustable to the price policy of the companies.

Step 8: Method of Payment

We accept all types of payment methods, including debit and credit cards and cash. But be very attentive when you pay cash for your services. According to the Tax Policy in Canada, all customers pay taxes when purchase goods and services, the amount of tax is added separately. At this point, the taxes are guarantee that you receive quality services and give you assurance in the responsibility and legibility of the repair services provider.